1.    What does rebisi mean?

“rebisi” is a name from my heritage. 

2.    Are your products natural?

Yes, we selectively source high-quality natural and organic ingredients to produce rebisi products.

3.    Do your products expire?

All rebisi products containing water or that will come in contact with water are preserved with natural preservatives. As long as you store your rebisi products in a cool dry place, most products have a shelf life of 6-12 months.

4.    Are your products suitable for all skin types?

Yes. Normal, dry, oily, combo, sensitive, mature - we’ve got you.

5.    Do you test on animals?

No, only willing human beings.

6.    Do you offer international shipping?

YES!

7.    Where is my order?

Due to COVID-19 delays, please allow 5-15 days for processing. Once your order has been processed, you will receive an email with your shipping information. Thanks for being patience.

8.    How do I order custom order or wholesale?

Send an email to info@rebisi.ca

9.     What's your booking policy?

If you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we need to get in touch! No walk-in allowed.

If you are booking appointments for a group, we require the first and last names of each guest. we can then use the contact information and credit card of the booker to hold all the appointments.

We recommend that you arrive about 5-10 minutes early for your appointment. we also recommend that you allow plenty of time to find parking.

If we have your email on file, we will send you a 24hrs email reminder!  Rebisi is not responsible should you forget your appointment, mix up the time, or location.

10.    What's your cancellation policy?

24 hours notice is required for cancellations. There is no charge for cancelled appointments for sudden emergencies, but notice is still required. If you do not provide proper notice you will be billed 100% of the treatment cost.

Individual appointments: we require 24 hours’ notice for cancellations or rescheduling.
Groups of 3 or more: we require 48 hours notice for cancellations or rescheduling.
Private parties / events*: we require seven days notice for cancellations or rescheduling for the entire event and 48 hours notice for individual attendees.

At this time, we are asking that you please wear a mask when you come for your appointment. please arrive close to your appointment time. If you are exhibiting any symptoms or have been in contact with anyone who has tested positive for covid-19, please cancel your appointment immediately.

Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price charged.

*Cancellation of private parties/ events less than seven [7] days in advance will result in the 25% fee being charged to the credit card on file or 100% of the fee for individual appointments canceled with less than 48 hours notice.

11.    What forms of payment do you accept?

I accept Interac E-transfer, Debit and all major Credit Cards.

12.    Do you offer insurance receipts?

Yes! I offer receipts you can use to claim your massage therapy treatment with your insurance company.

13.    What are your COVID-19 rules?

Both therapist and client will be masked during entire treatment

All working surfaces will be sanitized before and after treatment

If you are exhibiting any symptoms or have been in contact with anyone who has tested positive for covid-19, please cancel your appointment immediately.

14.   Any other questions?

Please fill out the form on our Contact page.